ebtEDGE 4+

Error message

Every few days I get a error message ! It’s stressful because I’ve always like the fact that when I’m shopping I could just open the app and be reassured of my balance so I don’t get that “holding up of the line , or awkward stare for it not going through “ this app was great I told some of my friends bout it but now I’m looking for a new one because who has the the time to stop pull out there card to call and check their balance all the time ? Not only that but you guys always making us resign in and it tells you it wrong login or password when you kno it’s not or when you do login the card is deleted . It’s frustrating I hope you guys can fix it seems like I’m not the only one with this problem. Fix it and keep it fix cause every few days you get the same message and it last longer and longer each time . Thank you in advance .

Best app for simple needs~

I read the reviews before downloading this app, and a couple made me think it wasn’t going to be easy to use or would have some compatibility issues with my tech, but that was not the case! Honestly this app was by far the simplest app I think I’ve ever used, I also chose it because of its smaller size compared to the larger comparable app that I was looking at (ebtt fresh or something) this app is a bit smaller & therefore will take up less room on my device (iPad Air), & I’m always needing more space! So I downloaded it, opened the app, & on the first page it asked for the number on my card, & second page asked for my pin, & that was it! After two steps I already had all my info in front of me & was done! It gives you the option to stay logged in if you want to keep your info open, or logout when you’re done for anyone who prefers to keep their balances & transaction history private, it’s that SUPER simple! GREAT ease-of-use and was all I needed to get my balances anytime anywhere without having to call and suffer through the automated system hearing my words or numbers wrong. I highly recommend this app!

Faulty app

Someone need to fix this app. Clearly there’s a glitch or something wrong with it if everyone is having the same issues. The app logged me out on its own. When I attempt to put in my user and password it tells me it’s wrong it also tells me my security questions are wrong and I know for sure nothing that I’m putting in is wrong because I use the same password and security questions for everything that way it’s easier for me. I called the customer support number and there’s not even a real person to talk to that can help you reset your password or account. I called the WIC office themselves and they told me there’s absolutely nothing they can do about it and there’s no one to call to fix it so yall need to get it together and get this fixed because it is a hassle to call a number and figure out your stuff over the phone with an automated system when you are in line at the store holding other customers up. It’s also very embarrassing and discouraging people already give ebt and WIC users a hard enough time as it is so it would be nice if someone could fix this problem or actually hire a real customer support team that can help people not a useless automated system.

Developer Response ,

Thank you for your feedback! We’re sorry to hear you’re experiencing issues with our app. To help resolve this problem, please email our support team at ebtedge.cardholder.portal@fisglobal.com with more details about the issue you’re facing. We appreciate your patience and look forward to helping you.